Privacy Policy
Last updated: March 2026
1. Data We Collect
When you submit a form on our website or book a service, we may collect:
•Full name
•Email address
•Phone number
•City (e.g.,
waitlist / service area planning)
•Full address (for on-site
service)
•Bike details (brand, model, service-related notes)
Payments: payments are processed by a third-party provider. We do not store full credit card details on our servers.
2. How We Use Your Data
We use your information only to:
•Reply to requests and schedule appointments
•Provide the
requested service
•Offer customer support and follow-up
(reminders, service communications)
•Issue invoices/receipts
and meet accounting obligations
•Send marketing communications
(promotions/updates, minimally), where applicable
•Maintain
internal statistics (e.g., demand by city, popular services, service
improvements)
3. Consent
By submitting a form or booking a service, you consent to the
collection and use of your information under this policy.
You
may withdraw consent for marketing communications at any time
(unsubscribe link or email request).
4. Data Sharing
We never sell your personal information.
We do not share your
data with third parties except when necessary to:
•process payments via a payment provider, or
•comply with legal
obligations.
5. Storage and Security
Your data is stored on our internal infrastructure.
We take
reasonable measures to protect your information from loss,
unauthorized access, or disclosure. Access is limited to authorized
members of Entretien Biko Inc.
6. Data Retention
We retain your information indefinitely for service history,
follow-up, and internal statistics until a customer requests
deletion.
Certain records may be kept longer to comply with
legal and accounting requirements.
7. Your Rights
At any time, you may:
•Request access to your personal data
•Request corrections
•Request
deletion (subject to legal/accounting requirements)
•Opt out of
marketing communications
To exercise your rights: [email protected]
8. Changes
Entretien Biko Inc. may update this policy at any time. Changes will be posted on this page with an updated date.