1. Data We Collect

When you submit a form on our website or book a service, we may collect:

•Full name
•Email address
•Phone number
•City (e.g., waitlist / service area planning)
•Full address (for on-site service)
•Bike details (brand, model, service-related notes)

Payments: payments are processed by a third-party provider. We do not store full credit card details on our servers.

2. How We Use Your Data

We use your information only to:

•Reply to requests and schedule appointments
•Provide the requested service
•Offer customer support and follow-up (reminders, service communications)
•Issue invoices/receipts and meet accounting obligations
•Send marketing communications (promotions/updates, minimally), where applicable
•Maintain internal statistics (e.g., demand by city, popular services, service improvements)

3. Consent

By submitting a form or booking a service, you consent to the collection and use of your information under this policy.
You may withdraw consent for marketing communications at any time (unsubscribe link or email request).

4. Data Sharing

We never sell your personal information.
We do not share your data with third parties except when necessary to:

•process payments via a payment provider, or
•comply with legal obligations.

5. Storage and Security

Your data is stored on our internal infrastructure.
We take reasonable measures to protect your information from loss, unauthorized access, or disclosure. Access is limited to authorized members of Entretien Biko Inc.

6. Data Retention

We retain your information indefinitely for service history, follow-up, and internal statistics until a customer requests deletion.
Certain records may be kept longer to comply with legal and accounting requirements.

7. Your Rights

At any time, you may:

•Request access to your personal data
•Request corrections
•Request deletion (subject to legal/accounting requirements)
•Opt out of marketing communications

To exercise your rights: [email protected]

8. Changes

Entretien Biko Inc. may update this policy at any time. Changes will be posted on this page with an updated date.